Business Administration & Customer Service

Year: 2020/21

Distance learning courses are currently FREE
Please ring 01724 297146 to enquire or fill in the form at the bottom of this page.

You must be 19+ years of age by 31 August 2020. You have to have been a resident in the European Economic Area (EEA) for the last 3 years or be a family member of an EEA national.

NCFE Level 2 Certificate in Principles of Business Administration

NCFE Level 2 Certificate in Principles of Team Leading

NCFE Level 2 Certificate in Principles of Customer Service

NCFE Level 1 Customer Service Individual Units

NCFE Level 2 Customer Service Individual Units

NCFE Level 2 Certificate in Principles of Business Administration

155 guided learning hours
Qualification Number: 60170712

Content & Overview
This course covers what is required to work in a range of environments in a business administration role. You will be assessed using a variety of assessments – written assignments, professional discussions, workbook and question and answer. You will study seven units, including units on:

  • providing administrative services
  • producing business documentation
  • communication in a business environment
  • employer organisations
  • developing working relationships with colleagues
  • how to carry out business administration tasks
  • how to prepare text
LocationCost
Online£100 Now FREE

NCFE Level 2 Certificate in Principles of Team Leading

160 guided learning hours
Qualification Number: 60338830

Content & Overview
The perfect start if you are looking to improve your career. This will help you to understand the skills needed to manage people and lead a successful team. You will cover eight units:

  • Principles of team leading
  • Understand business
  • Understand how to communicate work related information
  • Understand how to manage performance and conflict in the workplace
  • Principles of equality and diversity in the workplace
  • Understand health and safety procedures in the workplace
  • Introduction to coaching
  • Introduction to mentoring
LocationCost
Online£100 Now FREE

NCFE Level 2 Certificate in Principles of Customer Service

180 guided learning hours
Qualification Number: 60170700

Content & Overview
Gives you underpinning knowledge to work in a range of customer service roles. You will complete seven units including units on:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Communicating with customers
  • How to handle customer information
  • How to resolve problems and deliver customer service to challenging customers
  • How to develop customer relationships
LocationCost
Online£100 Now FREE

NCFE Level 1 Customer Service Individual Units

Where units have a practical element, you will need to complete witness statements or reflective diaries to demonstrate you have met the criteria.

Understand working in a customer service environment. (25 guided learning hours).
Increases your understanding of the customer service role. You will be able to identify the different types of customer and their needs along with how to refer problems.  

  • Know the importance of customer service.
  • Know the factors affecting customer service.
  • Know how to work in a customer service role.
  • Know how to refer customer queries and problems to others.
  • Communication in customer service. (14 guided learning hours).
    Develops your knowledge of communication and different methods of communication when interacting with customers.  
    • Know how to communicate in a customer service role.
    • Be able to communicate with customers. (Has a practical element).
  • Principles of personal performance and development. (30 guided learning hours).
    Provides you with the knowledge of your rights and employer expectations. It will enable you to know how to manage your own development needs.  
    • Know employees’ rights and employers’ expectations.
    • Know how to manage their own work.
    • Know ways of managing and improving personal performance and development.
  • Work with others in a business environment. (18 guided learning hours).
    Maintaining standards of performance, following organisational policies and procedures and legal requirements.  
    • Know how to work with others in a business environment.
    • Be able to work with others in a business environment. (Has a practical element).
  • Manage time and workload. (10 guided learning hours).
    Develops your understanding of time management techniques.  
    • Know how to manage their own time and workload.
    • Be able to manage time and workload. (Has a practical element).
LocationCost
OnlineFree

NCFE Level 2 Customer Service Individual Units

These are different units to what is in the full level 2 qualification above.

  • Deal with incoming telephone calls. (16 guided learning hours).
    Provides you with an understanding of the principles and techniques of dealing with incoming telephone calls from customers. You will develop the ability to effectively communicate and deal with customer questions.  
    • Understand how to deal with incoming customer calls.
    • Be able to establish the purpose of incoming customer calls. (Has a practical element).
    • Be able to deal with customer questions and requests. (Has a practical element).
  • Make telephone calls to customers. (16 guided learning hours).
    Designed to equip you with the knowledge to plan and make telephone calls to customers. Learning how to give the required information in line with your organisation’s procedures.  
    • Understand how to make telephone calls to customers.
    • Be able to plan telephone calls to customers. (Has a practical element).
    • Be able to make telephone calls to customers. (Has a practical element).
  • Processing sales orders. (17 guided learning hours).
    Develops your understanding of ordering products and services, identifying customer requirements and finalising the transaction in accordance with the procedures.  
    • Understand how to process and follow up sales orders.
    • Be able to process sales orders. (Has a practical element).
    • Be able to follow up sales order processing. (Has a practical element).
  • Meeting customers’ after sales needs. (14 guided learning hours).
    Equips you with the ability to deal with customers’ after sales needs, fulfilling commitments made to customers and following organisational customer service standards.  
    • Be able to investigate customer after sales needs. (Has a practical element).
    • Be able to handle customers’ after sales needs. (Has a practical element).
    • Be able to review the after sales process (has a practical element)
LocationCost
OnlineFree

Further Study
Level 3 Certificate in Principles of Business Administration
Level 3 Diploma in Business Administration.

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Find out more - Business Administration & Customer Service

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