Information and Advice

Statement of Service – Information and Advice

Introduction

This statement describes the Information and Advice Service available from North Lincolnshire Council Adult Education and Community Learning.  This service is available to our current learners and anyone who is considering accessing learning.

We aim to offer a service that is:

  • Confidential and impartial
  • Open and transparent
  • Accessible to all
  • Committed to equality of opportunity

This Information and Advice Service may include:

  • Help with choosing, applying and enrolling for courses
  • Advice on financial help available. There may be help through the Discretionary Learner Support childcare costs, travel costs, or access to equipment and/or resources. 
  • Referral to specialist staff for English, Maths, ESOL (English for Speakers of Other Languages), ICT, Employability, and Childcare Education and Training assessments
  • Information on learning support resources

Our vocational courses require an informal interview or attendance at an information session before attending class. Please help us by:

  • Being on time for appointments
  • Giving reasonable notice if unable to attend
  • Treating Adult Education and Community Learning members of staff and premises with politeness and respect
  • Participating in evaluations about the information and advice received

Customer comments and suggestions 

AECL encourage learners to tell us what we are doing well, or what we could do better or differently

Learners can tell us in person, by telephone, via our Facebook page or by completing a Customer Comments/Suggestion form which are available from our Customer Service offices.

Customer complaints

If you have a complaint about our service you can contact paul.burnett@northlincs.gov.uk or ring 01724 297467 in the first instance and it will be passed on to the relevant manager. If the complaint cannot be resolved at this point or if further investigation has not been concluded to the learner’s satisfaction, then they have the right to make a formal complaint by following North Lincolnshire Council’s formal complaint’s procedure.

Complaints Policy PDF

How to contact us

Customer Service Team Telephone Number – 01724 297146

Our online contact form is here

Main Centre
Ashby Community Hub
Ashby High Street
Scunthorpe
DN16 2UT

North Lincolnshire Council’s Adult Education and Community Learning (AECL) Statement of Accountability for the Academic Year 2023-2024 PDF